Privacy Policy
Healing Hands (Pty) Ltd (Healing Hands) is a wellness and therapeutic services provider offering holistic health, massage therapy, aesthetic and wellness treatments.
1. Who we are
Healing Hands (Pty) Ltd (Healing Hands) is a wellness and therapeutic services provider offering holistic health, massage therapy, aesthetic and wellness treatments.
2. Purpose of this Privacy Policy
This Privacy Policy governs the manner in which Healing Hands collects, processes, stores and protects personal information obtained when you use our services, contact us, or interact with us online or in person. Healing Hands complies with the Protection of Personal Information Act, 4 of 2013 (POPIA).
3. Services provided
Healing Hands provides wellness, therapeutic and aesthetic services. In doing so, we may collect personal and health-related information necessary to deliver safe and appropriate care.
4. Collection and processing of personal information
Personal information may include names, contact details, medical or wellness history relevant to treatment, consent forms, appointment records and payment information.
Personal information is collected directly from you, through online forms, bookings, consultations, communication channels or authorised third parties.
5. Special personal information
Special personal information includes health, wellness and biometric information required to ensure safe treatment. This information is processed lawfully and confidentially.
6. Purpose of processing
Personal information is processed to manage bookings, provide services, ensure treatment safety, process payments, communicate with clients and comply with legal obligations.
7. Children’s information
Healing Hands does not knowingly collect personal information from persons under 18 years without parental or legal guardian consent.
8. Direct marketing
Marketing communication is only sent with consent. You may opt out at any time.
9. Security of information
Reasonable technical and organisational safeguards are in place to protect personal information.
10. Access and correction
You may request access to or correction of your personal information. Certain information may be retained where legally required.
11. Cookies
Cookies are used to improve website functionality and analytics. Browser settings may be adjusted to manage cookies.
12. Sharing of information
Personal information is not sold or rented. It may be shared only with consent, where legally required or for service delivery purposes.
13. Cross-border transfers
Information will only be transferred outside South Africa where adequate protection exists and in compliance with POPIA.
14. Amendments
Healing Hands reserves the right to amend this policy. Continued use constitutes acceptance.
15. Governing law
This policy is governed by the laws of the Republic of South Africa.
16. Contact details
Consent Disclaimer
Online Booking and Treatment Forms
By completing an online booking, enquiry, consultation form or treatment consent form with Healing Hands, you acknowledge and agree to the collection, processing and storage of your personal and, where applicable, special personal information in accordance with this Privacy Policy and the Protection of Personal Information Act, 4 of 2013 (POPIA).
You consent to Healing Hands collecting and using your personal information for purposes including booking and managing appointments, providing wellness, therapeutic and aesthetic services, assessing suitability and safety for treatments, maintaining treatment and consultation records, processing payments and communicating with you.
You acknowledge that certain treatments may require the collection of health or wellness-related information to ensure your safety and the effectiveness of the service provided. You confirm that all information supplied is accurate and complete.
Your personal information will be treated as confidential and will not be shared with unauthorised third parties, except where required by law or where necessary for service delivery.
You may withdraw your consent at any time by contacting Healing Hands in writing. Withdrawal of consent may limit our ability to provide certain services.
By submitting your information and proceeding with a booking or treatment, you confirm that you have read, understood and accepted this consent disclaimer.
